Winning with Difficult People

CRS-N-0005272
Management Development Institute of Singapore (MDIS)
UEN: S61SS0151F
Full
Fee
$
900.00

Course Key Information

  • Eligible for Claim Period
    20 Jan 2016 - 18 Jan 2017 , 19 Jan 2017 - 18 Jan 2018
  • Supporting Public Agency
    SkillsFuture Singapore (SSG)
  • Training Duration
    2 days ( 14.00 hours )
  • Mode of Training
    Full Time
  • Method of Delivery
    -
  • Course Language
    English
  • Min. Qualification Required
    Not Specified
  • Job Level
    Supervisory
    Operational
Course Objective

Upon completion of this workshop, participants will be able to; Assess how difficult people think and act Understand different type of difficult people Understand reasons why people are difficult and why conflict / difference occur Employing winning strategies when dealing with the various types of difficult people Obtain tips as to how to deal with each of them

Course Content

                   Day 1    Understanding Self and Others     Self-Analysis: Am I a Difficult Person?    What Makes People Difficult    What Caused Negative Behaviours in People?  Day 2     Types of Difficult People                                                     Winning Strategies for Each Type                                                       Winning in Difficult Situations
- Customer Service, Discipline, Performance Appraisal, Managing Change, Managing Subordinates and Teams
                
                   Day 1    Understanding Self and Others     Self-Analysis: Am I a Difficult Person?    What Makes People Difficult    What Caused Negative Behaviours in People?  Day 2     Types of Difficult People                                                     Winning Strategies for Each Type                                                       Winning in Difficult Situations
                
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Course Contact

James Lee Manager

Keywords