Interpersonal Communication Skills

CRS-N-0011621
THE BRITISH COUNCIL
UEN: T09FC0012J
Full
Fee
$
849.00

Course Key Information

  • Eligible for Claim Period
    09 Jan 2016 - 07 Jan 2017 , 08 Jan 2017 - 07 Jan 2018
  • Supporting Public Agency
    SkillsFuture Singapore (SSG)
  • Training Duration
    2 days ( 14.00 hours )
  • Mode of Training
    Full Time
  • Method of Delivery
    -
  • Course Language
    English
  • Min. Qualification Required
    Not Specified
  • Job Level
    Managerial
    Supervisory
    Operational
Course Objective

You can expect to: - learn strategies for communicating your message clearly - understand the different communication styles and learn how to adapt to others - receive feedback on your communication approach

Course Content

                   Communicating with impact 
- Understanding the nature of communication 
- Communicating a positive image 
- Creating clear messages  Communication styles 
- Understanding your communication style 
- Recognising different communication styles 
- Communicating effectively with others  Barriers to communication 
- Identifying common barriers 
- Overcoming communication barriers 
- Responding to people under pressure  Listening 
- Active listening 
- Being empathetic 
- Clarifying information  You and your voice 
- Elements of the voice 
- Volume, pace, pausing and emphasis
                
                   Communicating with impact 
- Understanding the nature of communication 
                
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Course Contact

Eldon Pascoe Director, PDC

Keywords