Interpersonal Communication Skills

CRS-N-0017270
SINGAPORE NATIONAL EMPLOYERS FEDERATION
UEN: S80TU0496C
Full
Fee
$
300.00

Course Key Information

  • Eligible for Claim Period
    28 May 2016 - 27 May 2017 , 28 May 2017 - 27 May 2018
  • Supporting Public Agency
    SkillsFuture Singapore (SSG)
  • Training Duration
    1 days ( 7.00 hours )
  • Mode of Training
    Full Time
  • Method of Delivery
    -
  • Course Language
    English
  • Min. Qualification Required
    Not Specified
  • Job Level
    Supervisory
    Operational
Course Objective

- Identify the effects of Interpersonal Communication on success - Assess their own personal style of communication - Identify communication styles which are different from own and to make adjustments accordingly - Use questioning strategies to avoid misunderstanding - Identify and demonstrate the use of empathy in active listening - Use effective feedback techniques to ensure to remove listening barriers

Course Content

                   1. Characteristics of a Competent Communicator  
2. The 4 Communication Styles 
- Self-assessment 
- Build Strengths, Avoid Weakness    Adjusting to others  
3. Oral communication and Active Listening Skills 
- Communication Process 
- Verbal and non-verbal cues 
- Active Listening  
4. Strategies to improve interpersonal communication  
- Communication Enhancers 
- Communication Stoppers 
- Goal-oriented Questioning Techniques  
- Principles of Feedback
                
                   1. Characteristics of a Competent Communicator  
2. The 4 Communication Styles 
                
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Course Contact

Kelly Choa AD, Training

Keywords